Resident Q&A

Maintenance & Troubleshooting

  • A: Please submit a service request through the Tenant Portal. Our team reviews all requests promptly and schedules repairs based on urgency.

  • A: Here are some quick troubleshooting steps you can take:

    • No power? Check your breaker panel and reset any tripped breakers.

    • Garbage disposal not working? Make sure it’s switched on and try pressing the reset button underneath the unit.

    • No heat or AC? Check your thermostat batteries and settings.

    • Clogged drain? Try a plunger or drain cleaner (avoid harsh chemicals).

    • Smoke detector beeping? Replace the battery — most use a 9V or AA.

    If these steps don’t work, submit a service request right away.

  • A: Emergencies include:

    • No heat in winter

    • Major water leak or flood

    • Sewer backup

    • No functioning toilet (if only one in the home)

    • Fire, gas smell, or carbon monoxide alert (call 911 first!)

    If you have an emergency after hours, call our emergency line: (804) 504-2224

Tenant Portal

  • A: You can log in anytime at Sign in - Resident Center. If you’re having trouble logging in, contact our office for help resetting your credentials.

    • Pay rent securely online

    • Set up recurring payments

    • Submit maintenance requests

    • Check your lease details

    • Send messages directly to our team

  • A: Yes! Your portal includes a full history of charges, payments, and receipts for your records.

Rent & Lease Info

  • A: Rent is due on the 1st of each month. Late fees apply after any grace period specified in your lease.

  • A: Log into the portal, navigate to “Payments,” and select “Set Up Recurring Payment.” You can choose the date and payment method.

  • A: Please review your lease agreement or contact our office. Early termination policies vary and may include fees.

  • It depends on the property as the landlord must approve. A pet deposit or additional pet rent may be required.

Move-In / Move-Out

  • A: Before your move-in day, be sure to:

    • Set up utilities if they are not included (electric, water, gas, internet) — provider info is in your welcome packet

    • Schedule your move-in time (if needed)

    • Review your lease and any move-in instructions

    • Complete your move-in condition report within 5 days (if required)

    • Reach out with any questions — we’re here to help!

  • A: When it’s time to move out, make sure to:

    • Deep clean the home, including floors, appliances, and bathrooms

    • Remove all personal items and trash

    • Patch any nail holes and touch up walls (if applicable)

    • Have carpets professionally cleaned (if required in your lease)

    • Return all keys, garage remotes, and mailbox keys

    • Take photos of the cleaned property for your records

  • A: Security deposits are processed and returned in accordance with Virginia law:

    • Typically within 45 days of lease end

    • Any deductions will be clearly itemized

    • Deductions may apply for damage beyond normal wear and tear or unpaid balances